Unit-I

1. Nature of Communication 2. Process of Communication 3. Types of Communication 4. Communication : Basic Forms 5. Barriers in Communication.

Unit-II

6. Business Correspondence 7. Quotation/Order Letters/Tenders 8. Persuasive Letters : Sales Letters and Collection Letters 9. Claim Letters 10. Adjustment Letters 11. Social Correspondence 12. Memorandum [Memo] 13. Notice/Agenda/ Minutes 14. Job Application Letters 15. Cover Letters 16. Credit Letters 17. Enquiry Letters 18. Resume.

Unit-III

19. Report Writing 20. Business Report 21. Status Report 22. Analytical Report 23. Inquiry Report 24. Newspaper Report.

Unit-IV

25. Common Errors in English

Unit-V

26. Presentation (Oral/Power Point/Visual Aids).