UNIT – I

1. Note-Making and Bulleting 2. Comprehension 3. Precis-Writing.

UNIT - II

4. Report Writing 5. Status Report 6. Analytical Report 7. Inquiry Report 8. Newspaper Report 9. Business Report.

UNIT – III

10. Official Correspondence 11. Application Letters 12. Cover Letters 13. Memorandum [MEMO] 14. Demi-Official Letters 15. Business Letters 16. Persuasive Letters : Sales Letters and Collection Letters 17. Claim Letters 18. Adjustment Letters 19. Credit Letters 20. Banking and Insurance Correspondence 21. Quotation and Order Letters 22. Enquiry Letters 23. Good and Bad News Letters 24. E-mail Correspondence.