Unit-I

1. Nature of Communication, 2. Process of Communication, 3. Types of Communication, 4. Communication : Basic Forms,5. Barriers in Communication, 

Unit-II

6. Business Correspondence 7. Quotation/Order Letters/Tenders, 8. Persuasive Letters : Sales Letters and Collection Letters, 9. Claim Letters, 10. Adjustment Letters, 11. Social Correspondence, 12. Memorandum [Memo], 13. Notice/Agenda/ Minutes, 14. Job Application Letters, 15. Cover Letters, 16. Credit Letters, 17. Enquiry Letters, 18. Resume , 

Unit-III

19. Report Writing, 20. Business Report 21. Status Report 22. Analytical Report 23 .Inquiry Report, 24. Newspaper Report, 

Unit-IV

25.Common Errors in English, 

Unit-V

26. Presentation (Oral/Power Point/Visual Aids).